Mutualisation of distribution systems
Few regions create, develop and implement ticketing systems to be shared among local Authorities and operators, especially in the rail environment.
Mobility operators, that usually operate ticketing systems for their own networks, as per their concession contract, have to prepare themselves to this transfer of responsibility that will have major impacts on the following activities (non exhaustive list):
- Management of back office processes, such as after sales
- Production of activity reports
- Fare management
- Maintenance of the ticketing equipment
- Management of the distribution network
Our value proposition : METROLYS supports mobility stakeholders in the audit of their processes in order to prepare them for the transition to a new split of responsibility between operators and public transport authorities.
Project management
The competitive pressure is more and intense for operators since their customers (Authorities and travelers) are more and more demanding. In this context, operators have therefore an increasing number of projects to be launched and managed. Customer relationship, distribution, production, rolling stock maintenance are examples of domains where operators have to continuously improve their processes and information systems.
Lead all these initiatives at the same time requires and strong expertise in project management so that objectives can be reached in terms of quality, timelines and budget.
Our value proposition: with our proven experience in project management on mobility and information systems topics, we help operators manage their transformation projects. Our knowledge of project management best practices is a guarantee for the project success.
Support in RFP responses
In a context where Authorities issue more and more RFPs (especially in the passenger rail sector), operators have to set up teams of experts with experience in all domains: production, maintenance, marketing, distribution, passenger information, finance, HR, CSR, information systems and legal.
The diversity, density and complexity of topics, combined with long and demanding RFP processes, require to rapidly mobilize skilled and operational resources in order to prepare and submit winning proposals.
Our value proposition: we took part in numerous RFP processes in the mobility sector, on most operators’ domains of expertise. Thus, we are ready to help operators win RFPs their respond to.
Support in HR strategy
Since several years, RFPs for public transport networks lead to the transfer of staff from the incumbent to the winning companies.
This is valid for the urban transport as well as for the subsidized passenger rail sector.
This is a real challenge that winning operators have to face: in case transferred staff do not adhere to their new company organization and values, no service continuity can ensured.
Our value proposition: thanks to a demonstrated expertise in HR and change management, especially in the rail environment, Metrolys supports companies in the HR very specific and sensitive topics for the good of business continuity and a real concern for the staff well-being.
Optimization of organizations
Energy prices are consistently increasing and so does the competitive pressure. In this context, operators must find sources of optimization, while fulfilling requirements for an increase of the public transport offer.
Our value proposition: versatility, continuous training and implementation of innovating information systems are areas of improvement that enable reach objectives of optimization that are no option in a very competitive and demanding public transport market. Metrolys has the skills and expertise to support operators in these areas.
IT strategy and transformation
IT might sometimes be perceived only as a cost centre, whereas information systems are in reality at the heart of all operating public transport processes. It is indeed difficult, if not impossible, to operate without any quality ticketing system, operating control system, Passenger Information System (PIS), Advanced Planning System (APS) or Computerized Maintenance Management System (CMMS).
These business solutions must interact together but also with Enterprise Resource Planning (ERP) software that support back office support activities. In addition, some of these systems must be accessible to Authorities that demand more and more transparency and access to detailed reports.
The whole IT set up must be hosted in highly safe conditions to ensure confidentiality, integrity and availability of the IT infrastructure and data.
Our value proposition: Metrolys supports mobility operators in the design of their IT urbanization and the implementation of information systems, so that they meet demanding operational and economical requirements.
Metrolys supports your projects
Metrolys, a strategy and management consulting company, specialized In mobility services, proposes its know-how and expertise to the people transportation ecosystem. Our ambition is to make possible mobility everywhere, for everyone.
They trust us :
